Please read the Profound Networks Privacy Notice carefully to understand what information is collected through Profound Networks, how this information is used, and when it may be disclosed.
In this Privacy Notice, “Profound Networks” refers to our website, our application, and the products and services offered through our website and application. References to “we”, “us” or “our” means Profound Networks. References to “personal information” includes “personal health information”.
By visiting our website and using Profound Networks services, you provide your consent and agree to the collection of personal data in a lawful and fair manner. We ensure that the collection and processing of personal data adhere to applicable privacy laws and regulations. If you have any questions or concerns about the data we collect and how it is used, please contact Profound Networks directly using the contact information provided in this privacy policy. Even if you do not read the entire Profound Networks Privacy Notice.
Profound Networks serves as the data processor for most information entered into the Profound Networks application, website, and supporting systems, acting on behalf of its business customers who serve as the data controllers. However, Profound Networks also collects certain information directly from users for security, logging, and application performance purposes, where it acts as the data controller and processor. Profound Networks may engage third-party sub-processors (as detailed below) to support its operations. If you have any inquiries about the processing of your personal data, please contact us using the contact information provided in this privacy notice.
Profound Networks strictly limits the collection of personal data to only the information that is necessary to perform and provide services or fulfill a direct business need. We adhere to the principle of data minimization, ensuring that only the minimum amount of personal data required is collected and processed.
When collecting personal data, we strive to be transparent about the purposes for which the data is being collected and how it will be used.
The Profound Networks application and supporting applications collect the following types of personal data: cookies, usage data, email address, phone number, first name, last name, province, state, country, ZIP/Postal code, city, address, and company name.
Certain data may be mandatory for the use of the Profound Networks application, while other data may be optional. When data is mandatory, it is clearly indicated throughout the website and application. Users are free to choose not to provide optional data without any impact on the availability or functionality of the service. If you have any questions about which personal data is mandatory, please contact us using the contact information provided in this privacy notice.
Profound Networks applications may collect personal data that users provide voluntarily or collect usage data while using the website, web application, and supporting applications.
Furthermore, the Profound Networks website and its supporting applications may use cookies and other tracking technologies to enhance the user experience and provide specific functionalities. Please refer to the Cookie Policy below for more information.
At Profound Networks, we take the security of your personal data seriously. We implement robust technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
We follow industry best practices and standards to ensure the confidentiality, integrity, and availability of your data. Our security measures include but are not limited to:
We are committed to continuously enhancing our security practices and staying up to date with the latest industry standards to provide a secure environment for your personal data.
While we strive to protect your personal data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us using the contact information provided in this privacy notice.
Personal data is processed using computers and technology-enabled tools in accordance with organizational policies and procedures related to the stated purposes. In certain cases, personal data may be accessible to Profound Networks employees involved in the operation of the Profound Networks website, application, and supporting applications. External parties, such as third-party technical service providers, hosting providers, and IT companies, may also have access to personal data as data processors or sub-processors appointed by Profound Networks.
Profound Networks may process personal data when one of the following legal bases applies:
The specific legal basis for processing personal data will be provided upon request, including whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Data is primarily processed at Profound Networks’s operating offices and hosting facilities, located in Canada. However, some data may be stored and processed in the United States or the European Union through third-party sub-processors. Data transfers may involve transmitting user data to a country outside its own jurisdiction.
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.
The retention periods are as follows:
Once the retention period expires, personal data will be securely deleted or anonymized.
Profound Networks collects and processes personal data for the following purposes:
Profound Networks engages various services and third-party processors to support its operations. The following provides detailed information on the processing of personal data, the involved services, and the third-party processors:
Analytics:
Contacting the User:
Google Fonts (Google Inc.)
YouTube Video Widget (Google Inc.)
Handling Payments:
Hosting and Back-End Infrastructure:
Selling Goods and Services Online:
For detailed information about each service and third-party processor, please refer to the corresponding sections of this privacy notice.
The Profound Networks website and web application use cookies to enhance the user experience and provide specific functionalities.
Users have the following rights regarding their personal data processed by Profound Networks:
Profound Networks reserves the right to modify or update this privacy notice at any time. Changes will be communicated through the Profound Networks website, application, or other appropriate means. It is recommended to regularly review this privacy notice for the latest information.
If you have any questions, concerns, or requests regarding this Privacy Notice, data deletion, accuracy, or any other privacy practices, please contact us at:
Privacy Officer: privacy@profound.net
Last updated: November 29th, 2023